Please read these Terms and Conditions carefully before using the diwi11 platform. By registering and using our services, you agree to comply with all terms stated herein. This document contains important information regarding your rights and responsibilities as a diwi11 member.
Registration is open to Malaysian citizens and permanent residents aged 18 and above. Each individual is only permitted to hold one active account.
All transactions are conducted in MYR via approved payment methods. Withdrawals are processed within 1–3 business days after KYC verification is completed.
All bonuses are subject to the specified wagering requirements. Bonuses cannot be directly cashed out and must be used within the stated time period.
Members are responsible for keeping their password confidential. diwi11 will never ask for your password through any communication channel.
Fraud, money laundering, multiple account usage, and exploitation of system errors are strictly prohibited and may result in immediate account closure.
Diwi11 provides self-management tools including deposit limits, loss limits, and self-exclusion options to ensure a healthy gaming experience.
Welcome to diwi11. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and diwi11 ("Platform", "We"). This Agreement governs your use of the website, services, and all digital entertainment products offered by diwi11.
By accessing or using any part of the diwi11 platform, you confirm that you have read, understood, and agree to be bound by all terms contained in this document, including our Privacy Policy and responsible gaming policy, which may be referenced separately.
If you do not agree with any part of these Terms and Conditions, please cease using the diwi11 platform immediately. Continued use constitutes full acceptance of all stated terms.
To register and use diwi11 services, you must meet all of the following eligibility requirements:
Diwi11 reserves the right to request proof of age and identity at any time. Any account found to not meet the eligibility requirements will be closed immediately and the remaining funds will be frozen pending the outcome of an investigation.
Each individual is only permitted to hold one active account at diwi11. Multiple account registrations by the same individual are strictly prohibited and may result in the closure of all related accounts and forfeiture of all accumulated funds and bonuses.
The Know Your Customer (KYC) process is mandatory for all diwi11 members before the first withdrawal is processed. Required documents include a valid national ID or passport, proof of current address, and any additional documents requested by our compliance team.
KYC verification is typically completed within 24–48 business hours. All submitted documents are stored securely using 256-bit SSL encryption and are only accessible by authorised personnel.
Diwi11 supports a variety of popular payment methods in Malaysia. All deposits are processed instantly or within a few minutes depending on the chosen method.
The payment account used for deposits must be in the same name as the diwi11 member account. diwi11 reserves the right to reject deposits from third-party accounts and return such funds without interest.
The minimum deposit is RM 20 for most payment methods. Daily deposit limits may apply depending on account level and current compliance policies. diwi11 does not charge any transaction fees for deposits.
Withdrawals from your diwi11 account are subject to the following conditions:
Any withdrawal attempt suspected of involving fraud or money laundering will be reported to the relevant authorities upon completion of an internal investigation, and the account in question will be frozen immediately during the investigation process.
All bonuses and promotions offered by diwi11 are subject to the specific terms and conditions stated alongside each offer. The general terms applicable to all bonuses are as follows:
Each bonus has a wagering requirement that must be met before the bonus funds or winnings derived from the bonus can be withdrawn. The wagering requirement is expressed as a multiple of the bonus amount — for example, a RM 100 bonus with a 20x wagering requirement means you must wager RM 2,000 before winnings can be withdrawn.
Bonus abuse, including registering multiple accounts to claim bonuses repeatedly, or using low-risk wagering strategies designed to meet wagering requirements without genuine risk, is prohibited and may result in the cancellation of all related bonuses and wins.
Diwi11 offers a wide range of game categories including live casino, slots, sports betting, and bingo. Each game category has specific rules available within its respective game interface.
To maintain the integrity of the platform and fairness for all members, the following activities are strictly prohibited at diwi11:
Violation of any of the above prohibitions may result in immediate account closure, forfeiture of all funds and bonuses, and possible legal action. diwi11 cooperates fully with authorities in investigations related to fraud and financial crime.
Diwi11 is committed to protecting the privacy and personal data of all our members in accordance with Malaysia's Personal Data Protection Act 2010. Full details on how we collect, use, and protect your data can be found in Privacy Policy ours.
To the extent permitted by applicable law, diwi11 shall not be liable for:
Diwi11 provides a platform for entertainment purposes only. All decisions to play and wager funds are entirely the responsibility of the member.
Diwi11 reserves the right to suspend or close any member account for the following reasons:
Members may also request voluntary account closure at any time by contacting the diwi11 customer support team. Any valid remaining balance will be returned upon completion of the review process.
Diwi11 reserves the right to amend, update, or improve these Terms and Conditions at any time without prior notice. However, we will endeavour to notify members of significant changes through:
Continued use of the diwi11 platform following any amendments constitutes acceptance of the updated terms. We encourage all members to review this page periodically to stay informed of the current terms.
If you have any questions regarding these Terms and Conditions, please contact the diwi11 customer support team via live chat, available 24 hours a day, 7 days a week.