At diwi11, we believe the best entertainment is entertainment that is controlled and mindful. Our platform provides a wide range of tools and resources to ensure every member can enjoy a healthy, enjoyable gaming experience that always remains within their own control.
Responsible gaming means enjoying online entertainment with full awareness — knowing how much you can afford to spend, how long is appropriate to play, and when it is time to stop. It is not about avoiding gaming altogether, but about ensuring this entertainment activity remains fun and does not become a problem.
Diwi11 does not just provide an entertaining gaming platform — we are also responsible for the well-being of every one of our members. That is why we actively invest in protection tools, awareness content, and customer support designed specifically to help you stay in control.
We understand that for some people, gambling can become more than just entertainment. If you or someone you know is showing signs of problem gambling, we are here to help — without judgment, without conditions.
All self-control tools on diwi11 are free, easily accessible through your account settings, and take effect immediately upon activation. You do not need to contact anyone to use them.
We provide six core tools that you can activate on your own at any time, with no approval required from anyone else.
Set how much you can deposit in a day, a week, or a month. Once the limit is reached, the system will automatically block additional deposits until the limit period expires.
Set the maximum loss amount you are willing to bear within a given period. Once the loss limit is reached, you will not be able to continue playing until the limit resets.
Set the maximum duration for your daily gaming sessions. The system will send a reminder and automatically log you out when the time limit is reached.
Need a short break? Activate self-cooling mode for 24 hours, 3 days, a week, or a month. During this period, you will not be able to log in or play on diwi11.
If you feel you need to stop for a longer period — 6 months, a year, or permanently — you can apply for full self-exclusion. Your account will be frozen within 24 hours.
Receive in-platform notifications when you are approaching your deposit limit, loss limit, or time limit. These reminders ensure you stay aware of your gaming activity at all times.
Setting self-control limits on diwi11 is straightforward and can be done in under 2 minutes through your account settings.
Log in to your account using your username and password. Make sure you are using a secure personal device.
Click your profile icon at the top right of the platform, then select "Account Settings" or "Responsible Gaming".
You will see a list of all available self-control tools. Select the one that best suits your needs.
Enter the amount or time period you want for the relevant limit. Review before confirming.
The set limit takes effect immediately. To increase a limit, a 24-hour waiting period applies as an additional protective measure.
Set the maximum amount you can deposit into your account within a single calendar day.
Broader control over a weekly period — ideal for medium-term budget planning.
Set your monthly entertainment budget and keep your spending under control throughout the month.
Cap your net loss amount — the system calculates the difference between your deposits and withdrawals.
Set the maximum continuous duration for each gaming session, from 30 minutes to several hours.
Self-control limits can be reduced at any time and take effect immediately. To increase or cancel a limit, a waiting period of 24 to 72 hours applies to give you time to reconsider.
Check in with yourself honestly using the following questions. If you answer "Yes" to three or more questions, we encourage you to speak with our support team.
If you identify with any of the questions above, please contact the diwi11 support team for guidance and appropriate assistance, with no judgment whatsoever.
Self-exclusion is the most powerful option in our suite of control tools. It is designed for situations where you need a longer distance from the platform.
Account access is fully blocked for 6 months with no exceptions.
A full one-year break to allow sufficient time for recovery.
An option for those who need a stronger long-term commitment.
Permanent account closure. Requests to reopen will not be entertained.
During the self-exclusion period, diwi11 will not send you any marketing communications and all unused bonus balances will be cancelled. Cash balances will be returned after the review process is complete.
Responsible gaming is not just a policy on paper — it is a core value that shapes how we build and operate the diwi11 platform.
All support staff receive specialised training in identifying and addressing problem gambling.
An automated system monitors playing patterns and identifies early signs of at-risk behaviour.
We do not send aggressive promotions to members who have activated control limits or are under self-exclusion.
Age verification is mandatory, and parental control software is recommended to prevent access by minors.