At diwi11, your privacy is not merely a legal obligation — it is part of our promise to every member. This Policy transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
All your personal and financial data is protected using 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
Diwi11 does not sell, lease, or commercialise members' personal data to any third party for advertising or marketing purposes without your explicit consent.
You have the right to access, correct, delete, and manage your personal data at any time. Data-related requests are processed within 14 working days.
All data handling practices at diwi11 are in full compliance with Malaysia's Personal Data Protection Act 2010 and the guidelines of the Personal Data Protection Commissioner.
Your data can only be accessed by authorised diwi11 staff with a legitimate job requirement. All access is monitored and logged for security purposes.
In the event of a data security incident, diwi11 is committed to notifying affected members within the timeframe required by law.
This Privacy Policy ("Policy") is published by diwi11 and applies to all registered members and visitors using the diwi11 platform at diwi11.onl. We take data protection seriously, understanding how sensitive personal information can be in today's digital age.
By registering or using the diwi11 platform, you agree to the collection and use of your information as described in this Policy. In the event of any conflict between the Bahasa Malaysia version and any other version of this Policy, the Bahasa Malaysia version shall prevail for users in Malaysia.
This Policy is to be read together with Terms and Conditions diwi11. Both documents together form the complete agreement between you and diwi11 regarding your use of our platform.
Diwi11 collects various types of data depending on how you interact with our platform. The following is an overview of the data we collect:
| Data Category | Example Information | How It's Collected |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | Registration, KYC |
| Contact Information | Email address, phone number, residential address | Registration, profile |
| Financial Information | Payment method details, transaction history | Deposits, withdrawals |
| Usage Data | Game logs, betting history, session duration | Platform activity |
| Technical Data | IP address, device type, web browser | Automatic, cookies |
| Communications | Support chat records, feedback | Live chat, email |
We only collect data that is genuinely necessary to operate our services effectively. No excess data is collected beyond legitimate operational requirements.
Diwi11 uses your personal data only for legitimate and specific purposes. We will not use your data for any other purpose without notifying you in advance.
Diwi11 does not sell members' personal data. However, we may share data with certain parties under limited and controlled circumstances:
All third parties receiving data from diwi11 are subject to strict data protection agreements and may only use that data for the agreed purposes.
Diwi11 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, damage, or disclosure.
While we take all reasonable precautions, no system is entirely perfect. You also play an important role in protecting your account by using a strong password and never sharing it with anyone.
Diwi11 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
Example of the cookie preference window you will encounter on your first visit to diwi11:
You can manage cookies through your browser settings. Please note that blocking essential cookies may affect platform functionality.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by diwi11:
Request a copy of the personal data we hold about you and information on how it is used.
Request correction of any inaccurate or incomplete personal data in our records.
Request deletion of your personal data under certain circumstances, subject to legal obligations.
Request that we restrict how we use your data under certain specified circumstances.
Receive your data in a structured, machine-readable format for transfer.
Object to the processing of your data for direct marketing purposes or legitimate interests.
To exercise any of the above rights, please contact the diwi11 customer support team via live chat. Requests will be processed within 14 business days. We may require identity verification before processing your request.
Diwi11 retains your personal data only for as long as necessary for the purposes it was collected, or as required by law. The following are our data retention guidelines:
Upon expiry of the retention period, data will be securely deleted or anonymised in accordance with established procedures.
Diwi11 is an entertainment platform intended for adults aged 18 and above. We do not knowingly collect, store, or process personal data of individuals under the age of 18.
If we discover that a child's personal data has been collected without appropriate verification, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who suspect such activity are urged to contact us immediately.
Diwi11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technical requirements, or legal obligations. When significant changes are made, we will:
We encourage you to review this page periodically. Continued use of the diwi11 platform after any amendments constitutes acceptance of the updated terms.
If you have any questions, concerns or requests regarding this Privacy Policy or diwi11's use of your personal data, please do not hesitate to contact us.